Learning Advisor (Support for Students and Parents) Công Ty TNHH Geniebook Vietnam

Reporting line to: Learning Advisor Manager
From AI- personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
- Address any concerns, queries, or issues promptly and effectively to maintain a high level of customer satisfaction.
- Maintain regular and proactive contact with parents/students on a monthly basis.
- Analyze & share students&039; learner&039;s data with the parents to maximise students&039; improvement and highlight the benefit of Geniebook.
- Increase customer&039;s lifetime value by obtaining add- on, referral, and upgrade of Geniebook plan.
- Inspire and motivate students to set and achieve their academic goals.
- Develop and implement strategies to consistently increase student engagement with Geniebook.
Identify students&039; strengths and weaknesses and provide guidance for improvement.
- Assist parents in navigating the Geniebook platform to improve their child&039;s user experience.
Work Arrangement:
- Hours: Weekdays 12pm- 9pm, Weekends 10am- 7pm
- 4 Weekdays + 1 Weekend OR 3 Weekdays + 2 Weekends (Select upon contract signing)
On- site for all working days

- Excellent communication skills and good command of English is essential to succeed in this role.
- Highly self- motivated with the ability to work fast and smart independently.
- Possess a strong Sales (farmer) or Accounts Management experience.
- Business proficiency in English is highly advantageous
- High energy, passionate, and deeply empathetic of the customer.
- Driven and motivated by KPIs and excellence in sales and customer success.

Bonus & Salary increment 2 times per year

15 Days

Sales Awards

Cập nhật gần nhất lúc: 2024-03-07 21:45:24