The Training Manager is crucial to the success of your hospitality business. He/She is responsible for creating and implementing training programs and overseeing the development of careers. He/She will set performance metrics, evaluate productivity and help employees create long- term career plans within an organization.
Reporting to Director of Human Resources
Training Needs Assessment and Program Development
Training Design: Design and update training courses to match team members’ job responsibilities and career paths.
Learning Resources: Develop and skillfully utilize learning resources to assist managers in improving their management skills and creating personal career development plans for high- potential team members.
Needs Analysis: Conduct thorough needs analyses to accurately identify team member and organizational training needs, ensuring alignment with business objectives.
Program Management and Evaluation
Talent Programs: Organize and carry out talent programs according to brand standards and assist in setting up and maintaining training and talent program policies.
Record Keeping: Regularly maintain training records and develop tools and systems to ensure training programs meet hotel objectives.
Project Management: Plan, execute, and monitor all aspects of training programs, demonstrating strong project management skills.
Orientation Programs: Manage the planning and delivery of orientation programs for new team members.
Evaluation and Feedback: Assess the efficacy of training programs using tests, questionnaires, and other evaluation tools, implementing necessary adjustments based on feedback.
Communication and Culture Alignment
Culture Building: Demonstrate a comprehensive understanding of the hotel’s culture, ensuring that training content aligns with the hotel’s values and culture.
Develop contact with Hospitality schools to find qualified internship.
Take lead in organizing any social and staff activities in the hotel.
Communication and Motivation: Implement management practices that foster motivation and effective communication among team members.
Assist Director of Human Resources with internal communication (meetings, bulletin board, fanpage, tiktok...)
Budget Management and Integration
Integration with Business Plans: Ensure that training and development initiatives are integrated into business plans and budgets, with targeted goals identified and monitored.
Budget Management: Prepare and manage the Training department’s budgets, monitoring, analyzing, and reporting any variations from the budget.
Undertake other ad hoc assignments as required.
