Learning Management System LMS Administrator Life Insurance

Department
Training & Development / Learning & Development (L&D)
Reports To
Head of Training
Job Purpose
To manage and administer the Learning Management System (LMS) used for digital and blended training programs across the life insurance organization. This role ensures effective system operations, content delivery, compliance tracking, and reporting to support employee and agent capability development.
Key Responsibilities
· Track training completion and generate reports for compliance and business metrics.
· Support trainers and managers with training assignments, course creation, and learner enrollment.
· Upload and manage digital learning content, including SCORM packages and multimedia.
· Coordinate with HR for integration of LMS with employee data systems.
· Implement enhancements such as gamification, mobile compatibility, and learning analytics.
· Maintain system documentation and perform routine audits for data accuracy.
· Create user accounts, assign roles, and manage access permissions.
· Provide first- line support for LMS- related issues and liaise with IT or vendors for escalations.
· Maintain and configure the LMS (e.g., SuccessFactors, Moodle) for optimal performance.
· Ensure regulatory training modules (e.g., AML, sales conduct) are properly assigned and tracked.
Key Interactions
Internal: HR, IT, Compliance, Sales Training Teams
External: LMS Vendors, System Integrators

Qualifications and Experience
· Experience in insurance or financial services industry preferred.
· Bachelor’s degree in Information Systems, Education Technology, HR, or related field.
· Minimum 2 years of experience administering LMS platforms in corporate environments.
· Familiarity with SCORM, xAPI, and LMS reporting dashboards.
· Strong problem- solving and communication skills.
Skills and Competencies
· Ability to manage multiple priorities and stakeholders.
· Fluency in Vietnamese and English.
· Attention to detail and data accuracy.
· Good understanding of digital learning tools and trends.
· Proficiency in LMS administration and troubleshooting.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên

Cập nhật gần nhất lúc: 2025-07-07 14:10:03