OPERATIONAL
Banyan Tree Culture and Spirit
• Instill commitment to the Banyan Tree experience in associates ensuring that the Group’s vision, mission, our core values (IDEALS), Banyan Tree Roots, Brand Positioning are assimilated, and the objectives of the hotel are met.
• Promote performance improvement, Service Excellence, and quality achievement throughout the organization.
Training Analysis
• Prepare, communicate, and implement an annual training plan for the hotel.
• Collate and analyze performance data and chart against defined parameters such as Leshner, Rush & Associates (LRA) or Revente results, Food Safety Management System (FSMS) and other department audits.
• Conduct regular training needs assessment of all associate levels in the property.
Instructional Design
• Design, create and develop informal and formal solutions and training programs to meet BTHR organizational needs, analyze the most appropriate strategy, methodologies, and technologies to maximize the learning experience and impact.
Training Delivery
• Conduct training and orientation programs for associates at all levels.
• Facilitate Other Training Programs conducted by another Subject- Matter Expert.
• Conduct core training programs.
• Keep abreast with innovations and developments of training techniques and methods.
Managing Learning Program Implementation
• Initiate and coordinate training/ learning activities required to meet quality standards.
• Ensure that regular, scheduled training plans are subsequently implemented and followed in all departments.
• Monitor the implementation of specific programs, e.g. Risk Management Training Program.
• Ensure New Associates Departmental Induction Program implemented in respective departments.
• Train & manage English Teachers to make sure all English training P&P are followed according to standards
Measuring Training Effectiveness
• Monitor the standards of performance in all departments and take or suggest appropriate actions, as and when required.
• Monitor and advise on the performance of the quality management systems and produces data and reports on performance, measuring against set indicators.
Training Budget Utilization, Policies and Procedures
• Prepare, monitor and control the hotel’s annual training budget.
• Ensure that enough qualified departmental trainers are available in every department.
• Ensure the maximum utilization and productivity of department trainers in each department.
Learning and Talent Development
• Lead the BTHR’s strategy execution by planning, monitoring and adjusting the corresponding learning and development projects or activities.
• Support BTMA’s Talent Management Programs E.g. Management Development Program (MDP).
• Make recommendation for the outsourcing of training courses (e.g. cornel, American Hotel and Lodging Association (AHLA), etc.), when required and provide suggestions for inviting external resource speakers (e.g. academic and industry professionals) as part of the associates training programs after consulting with BTMA.
• Ensure that high potential associates undergo appropriate development programs and activities.
Change Management
• Advise changes and their implementation and provide training, tools, and techniques to enable others to achieve quality.
Administration
• Build up the e- library with current knowledge and information and ensure that an archive of historical events is in a shared drive.
• Keep a comprehensive record of all training activities and maintain efficient administration within the department preparing and submitting operational reports on time.
• Ensure that every department compiles and maintains a complete and up- to- date associate orientation/induction/standard manual/training material.
• Assist the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment, and performance review procedures.
• Ensure that said facilities are properly fitted and suitably equipped; make recommendations for improvements and upgrades, as dictated by the needs of the hotel.
• Monitor and control the use of the hotel training facilities and equipment.
MANAGING OTHERS
• Coach, motivate, inspire and develop departmental trainers.
• Coach, counsel, discipline and develop subordinate associates.
MANAGING RELATIONSHIPS
• Contribute to the morale and team spirit of the hotel by building and maintaining supportive and effective relationships with colleagues and associates, instilling confidence and demonstrating “chemistry” with key constituents and the workforce in general.
MANAGING SELF
• Attend meetings and training as required.
• Be responsible for ensuring that all activities within the training department are carried out honestly, ethically and within the parameters of the local laws and Group Learning Policies and Procedures.
• Perform any additional duties and special projects, as specifically directed by the General Manager.
• Be fully conversant with the hotel’s health and safety, fire, and emergency procedures.
• Always maintain an extremely high standard of personal hygiene, dress code and demeanor.
• Be polite and professional in any situation, particularly where the image and reputation of the hotel are represented.
