LEISURE CONSULTANT - JAPANESE SPEAKING MARKETS

Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.
· Gather information to fully understand agent requests and present options to meet their needs.
· Send individual booking invoices to agents or direct clients when bookings are confirmed.
· Keep others informed by sharing information.
· Work with operations or reservations to help solve problems for clients on the ground when required.
· Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
· Maintain relationships with retail travel agents by ensuring personal service is optimized.
· Attend regular training courses to keep up to date with both product and procedure.
· Co- ordinate with Product Department to update content and tariffs.
· Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
· Report any errors regarding information onTourplan to Supervisor.
· Send final confirmation and any travel documents or vouchers to agents.
· Inform product department of any product feedback.
· Negotiate fees and changes with agents (where necessary) to gain agreement.
· Identify and take action to up- sell and promote all TOI destinations, Tailored Experiences and partner products.
· Liaison with Product and Reservations departments to ensure feasibility of options.

· Personal travel within the region
· Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region
· Fluent in spoken and readen Japanese
· Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
· Graduate in Tourism, Hospitality, Economics or Business preferred
· Have good knowledge about Japan destination and all cities in Japan.
· Knowledge of tourism, geography, foreign cultures

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Cập nhật gần nhất lúc: 2024-08-22 03:45:03