LEISURE CONSULTANT - JAPANESE SPEAKING MARKETS

Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.

Gather information to fully understand agent requests and present options to meet their needs.
Negotiate fees and changes with agents (where necessary) to gain agreement.
Co- ordinate with Product Department to update content and tariffs.
Send final confirmation and any travel documents or vouchers to agents.
Keep others informed by sharing information.
Attend regular training courses to keep up to date with both product and procedure.
Identify and take action to up- sell and promote all TOI destinations, Tailored Experiences and partner products.
Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
Maintain relationships with retail travel agents by ensuring personal service is optimized.
Report any errors regarding information onTourplan to Supervisor.
Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
Send individual booking invoices to agents or direct clients when bookings are confirmed.
Liaison with Product and Reservations departments to ensure feasibility of options.
Work with operations or reservations to help solve problems for clients on the ground when required.
Inform product department of any product feedback.

Graduate in Tourism, Hospitality, Economics or Business preferred
Have good knowledge about Japan destination and all cities in Japan.
Fluent in spoken and readen Japanese
Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
Personal travel within the region
Knowledge of tourism, geography, foreign cultures
Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-01-04 21:00:03