Lending Officer Support (New Zealand Lending) – Vietnam

Position Type: Full- time
Reporting To: NZ- based Lending Manager / Operations Lead
Our partner- Pioneer finance- is planning on setting up a new ops team in Vietnam. We are looking for candidates for the position of Lending Officer Support (New Zealand Lending) – Vietnam
Location: Vietnam (Ho Chi Minh City Office- based)
Department: Lending Operations / Credit Support
Role Purpose
Strong English skills are required, as the role supports NZ lending workflows and documentation.
This role does not require direct phone communication with customers.
The Lending Officer Support role provides back- office and operational support to New Zealand- based lending officers and advisers.
The role focuses on loan application processing, documentation, verification, and internal coordination, helping ensure applications are complete, accurate, and ready for assessment.
Key Responsibilities

Loan Application Support

· Prepare and organise supporting documents for credit assessment
· Ensure required information is collected in line with NZ lending and compliance requirements
· Assist NZ lending officers with consumer and commercial loan applications
· Review loan applications for completeness, accuracy, and consistency

Documentation & Compliance

· Check loan documentation aligns with internal credit policies and AML requirements
· Review bank statements, financial documents, and third- party reports
· Support compliance checks under NZ lending standards (training provided)
· Maintain accurate records in internal systems and CRM platforms

Internal Communication & Coordination

· Coordinate with internal teams to support timely loan processing and settlement
· Communicate with NZ team members via English (email, internal systems, online meeting tools)
· Follow up internally on missing information or clarification requests

Process & Administration

· Support settlement preparation and post- approval documentation
· Contribute to process improvement initiatives and operational efficiency
· Update loan statuses and notes accurately in internal systems
· Perform other administrative or lending support tasks as required
What This Role Does NOT Involve
· No direct sales targets
· No cold calling or phone sales
· No requirement for fluent spoken English with customers
· No responsibility for final lending decisions

Skills & Experience Required

Essential

· Strong English skills
· High attention to detail and accuracy
· Comfortable working with documents, numbers, and systems
· Ability to follow defined processes and checklists
· Good organisational and time management skills
· Ability to work collaboratively with overseas teams

Desirable

· Background in banking, finance, accounting, or operations
· Familiarity with CRM or loan management systems
· Experience supporting international clients or teams
· Experience in loan processing, credit support, or financial services
Personal Attributes
· Willing to learn NZ lending processes and regulations
· Professional, discreet, and responsible with sensitive information
· Comfortable working in a structured support role
· Calm and methodical under deadlines
· Reliable and detail- oriented
Training & Support
· Ongoing support from NZ- based lending and operations teams
· Clear workflows, templates, and documentation provided
· Full training provided on NZ lending processes and systems
Why Join Us
· Clear career pathway into senior lending operations or credit roles
· Be part of a growing international financial services business
· Gain exposure to New Zealand lending and finance practices
· Stable, professional, non- sales environment

Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-03 00:35:03