Live Chat Agent

Ensuring a high level of customer service and creating a positive guest experience.
Proactively updating information and knowledge about customer service.
Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
A Live Chat Agent will play a crucial role in providing exceptional customer support and assistance through chat- based interactions. Your excellent communication skills, problem- solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.
Liaising between guests and partners to resolve issues of light complexity via live chat and messaging on various topics such as address changes, name changes, bank account changes, and complaint handling....
Reporting serious cases or inconsistent situations immediately.
Providing accurate, valid, and complete information by using the appropriate tools, methods, and processes.

Key requirements

Ability to talk and have the personality that is energetic and not overly shy
General knowledge: person should know where Germany is on the map, other general knowledge about the world (we can do some testing)
Basic English a plus
Basic German a plus
Able to communicate clearly
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset

Additional requirements

Good typing speed in Vietnamese (>40 WPM)
Perfect writting in Vietnamese

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-11-22 10:05:03