Logistic & Customer Service Coordinator

RESPONSIBILITIES
• Respond to customers: resolving complaints; providing customer support.
• Communicate with customer to arrange logistics.
• Prepare accurate reports for upper management.
• Ensure all supporting documents are accurate, available, and applicable to the customer order/shipment.
• Ensure communication ways are used effectively.
• Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.
• Coordinate and monitor shipments. Update ETA/ETD.
• Complete the ad- hoc tasks as required by Line Manager.
• Utilize SAP to optimize procedures.
• Keep logs and records of warehouse stock, executed orders, etc.
• Products & Price offering by communication through different channels.
PERSONAL SPECS
• Have at least 1 year of experience in Customer Service / Logistics / Supply Chain.
• Ability to multi- task, prioritize and manage time effectively.
• Strong communication, problem- solving, and attention to detail.
• Proficiency in using Excel (including Pivot Table; spreadsheets) for data analysis, reporting, and planning.
• Experience with SAP systems and practices preferred.
• Intermediate English (4 skills)

Cập nhật gần nhất lúc: 2024-12-06 07:20:02