Logistics Customer Service Executive

Job Summary:
We are looking for a hands- on Operations Manager to oversee and manage the day- to- day operations of our freight forwarding business, ensuring smooth and efficient handling of shipments from booking to delivery. The ideal candidate will have extensive knowledge of air and sea freight processes and be comfortable managing multiple tasks, solving issues quickly, and working closely with both customers and vendors.
Logistics & Freight Forwarding Operations:

Prepare and verify shipping documents (BL, AWB, invoices, packing lists, etc.).
Handle operational issues in organizing clients’ shipments.
Coordinate and monitor freight forwarding activities, including import/export, customs clearance, and shipment tracking.
Support reporting and basic office administration when required. including procurement, inventory management, and coordination with vendors.
Liaise with shipping lines, airlines, transporters, and other stakeholders to ensure timely and cost- effective delivery.
Track shipments and update clients on cargo status.

Ability to work under pressure and manage multiple tasks efficiently.
Excellent communication and problem- solving skills.
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
2+ years of experience in logistics, freight forwarding, or supply chain operations.
Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics software (e.g., Cargo Wise, SAP, or equivalent).

Preferred Qualifications:

Multilingual skills are a plus (e.g., English, Mandarin, or any regional language).
Experience in handling sea freight, air freight, and land transport operations.
Familiarity with incoterms, HS codes, and trade compliance.

Benefits:

Holiday bonuses for major celebrations throughout the year.
Supportive and dynamic work environment.
Medical insurance & annual leave benefits.
Competitive salary & performance- based bonuses.
Opportunities for career growth and professional development.
Annual team- building activities & company trips.
Working time: 8 hours with flexible timing.

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Cập nhật gần nhất lúc: 2025-09-08 02:30:02