Perform other reasonable job duties as requested by Supervisors.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Maintain confidentiality of reports/documents, release information to authorized individuals.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Assist guests/employees during emergency situations.
Monitor Closed Circuit Televisions and alarm systems.
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.
Patrol all areas of the property; secure rooms; assist guests with room access.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Resolve safety hazard situations.
Authorize, monitor, and document access to secured areas.
Gather information and complete reports.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move through narrow, confined, or elevated spaces.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Read and visually verify information in a variety of formats (e.g., small print).
Call for assistance using proper code responses.
Respond to accidents, contact EMS or administer first aid/CPR as required.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Escort unwelcome persons from the property.
Defuse disturbances in accordance with company policies and procedures.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Handle all interruptions and complaints.
Enter and locate work-related information using computers and/or point of sale systems.
Ensure compliance with alcoholic beverage control laws.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
In addition, some states may have additional licensing/registration requirements to be considered for this position.
Ensure adherence to quality expectations and standards.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Provide proper paperwork to employees.
