Loyalty Agent

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Perform other reasonable job duties as requested by Supervisors
Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost- savings.
Comply with quality assurance expectations and standards.
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Develop and maintain positive working relationships with others; support team to reach common goals.
Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Good communication English & Korean
High school diploma/G.E.D. equivalent.
Be interested in hospitality industry

• Join in hotel activities
• 24/24 accident insurance
• Training opportunities for career development
• Follow the government social insurance, health insurance, unemployment insurance
• Annual Leaves
• Compentetive salary and monthly service charge
• Working 5 days per week- off 2 days per week

Cập nhật gần nhất lúc: 2024-04-30 07:30:28