Loyalty Manager - Danang Marriott Resort & Spa

JOB SUMMARY

To be thoroughly acquainted with all check- in and check- out procedures and policies
Be pleasant, smile and greet all guests, using surnames when obtained.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Perform any other duties assigned by the Front Office Management.
Be familiar with reservations, room control and basic room inventory.
Conduct Loyalty Program training with other Front Office and hotel associates.
Delivering unique requests and anticipating guest needs based on past alerts.
To be familiar with all hotel facilities.
Resolve any concerns or issues, communicating any needs or special requests to fellow hotel departments.
Be familiar with all technical equipment as related to the Front Desk.

Previous customer/guest service experience highly preferred; hotel and front office experience is highly preferred.
Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem- solving skills.
Must possess the ability to multi- task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.

Follow the government social insurance, health insurance, unemployment insurance
Working 5 days per week- off 2 days per week
Annual Leaves
Competitive salary and monthly service charge
24 accident insurance
Join in hotel activities
Training opportunities for career development

Cập nhật gần nhất lúc: 2024-04-01 14:47:40