JOB SUMMARY
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
CORE WORK ACTIVITIES
Safety and Security
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Protect the privacy and security of guests and coworkers.
Policies and Procedures
Communication
Speak to guests and co- workers using clear, appropriate and professional language.
Exchange information with other employees using electronic devices (e.g., pagers and two- way radios, email).
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Provide assistance to coworkers, ensuring they understand their tasks.
Assists Management
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Listen to hourly employees&039; suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
