Marketing Customer Service (Night Shift)

Record Maintenance: Maintain detailed records of customer interactions and feedback.
Complaint Resolution: Assist in resolving customer complaints or escalations by coordinating with relevant departments.
Primary Contact: Act as the main point of contact for customer post- service engagement to understand their experiences and gather feedback.
Reporting: Develop and present daily reports on customer insights and satisfaction metrics.
Relationship Management: Build and maintain strong, long- term relationships with clients to foster loyalty and retention.
Collaboration: Work closely with internal teams (SEO, Web, and Content Creator) to relay customer feedback and suggest enhancements.
Insight Gathering: Conduct client interviews, surveys, and feedback sessions to identify customer insights and improvement areas.

Familiarity with SEO, WEB Design, Content Creation and the ability to navigate and utilize technology effectively.

Strong communication and written skills for customer interaction and report preparation.
Excellent communication and interpersonal skills.
Strong analytical skills with the ability to interpret customer feedback into actionable insights.

Proficiency in Marketing concepts and platforms.A degree or diploma in a related field such as Marketing, Communications, or IT.

Proficiency in English for effective communication is an advantage.

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Cập nhật gần nhất lúc: 2025-01-09 16:10:04