[ Meliá Vinpearl Danang Riverfront] - Assistant Front Office Manager

To encourage guest to fill in guest questionnaire, note down special comment.
To be familiar with all loyalty and frequent flyer programs, benefits and procedures especially the Sol Melia Mas/The Card.
Priority has always to be given to the Guest Hot Line with proper follow up and log book record.
The prime Objective is to anticipate guest needs and to reorganize VIP and repeated guests.
To be fully aware of in- house activities, function, VIP arrivals, group, etc.
In absence of Front Office Manager or Management special authority will be given to AFOM (refer to Policy and Procedure)
Assisting in group check- in and get in contact with the tour leader regarding any special arrangement such as wake up call, meal arrangement, luggage down, etc. and to inform the concerned department.
In case of emergency, fire or bomb threat, General Manager has to be notified immediately
To be acknowledgeable with all front office functions (refer to Standard Service procedure)
To ensure that all message and fax are delivered immediately.
To assist Guest Service Agent, Guest Relation Officer as well as Reservation Supervisor.
To assists Front Office Manager in the smooth running of the Front Office operation
AFOM has to be thoroughly familiar with the hotel policy and procedures, “Knowing Your Product” booklet, Fire & Emergency Manual and Employee handbook.
Representing management during their absence.
All checked out City Ledger folio and make sure all are complete and correct.
All checked in guest Registration Cards and make sure all input are correct.
Hand over to the next shift or Front Desk Manager. Under no circumstances AFOM can leave the hotel before handling over to the next shift.
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3 years in a similar position in large hotels or international companies
Outgoing and people oriented
Team builder Displays initiative
To be fully aware of Employee’s Handbook, Knowing Your Product booklet as well as Fire & Emergency Manual.
Sense of humour
2 years in the company in similar position in large hotels
Fluent English
Motivator and self- starter
Commitment to professional values
Customer oriented
Proper uniform with nametags and correct grooming

Competative Salary and Benefit Package
The 13th month salary
Duty meal
Insurance contribution as per law
Floating service charge
Premium Healthcare.
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Cập nhật gần nhất lúc: 2024-01-11 14:30:28