Operation:
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieved
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Ensures brand and regional business initiatives are implemented and communicates follow- up actions to team as necessary.
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
• Assist the development of achievable hotel budgets and other short and long- term hotel strategic goals
• Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company Service Standards
• Responsible for Actively manage key property issues (including capital projects; customer service; refurbishment)
Performance
Ensures core elements of the service strategy are in place to produce the desired results.
- Responsible for creating, analyzing and managing P&L, ensuring the achievement of the KPIs in the budget or forecast for the MVP Ha Tinh & MVP Cua Sot Beach Resort. Through activities such as:
- Direct cost control
- Control of wastage and food waste management
- Creation of the annual OPEX requirements
- Regular Business Reviews
- Creation of accurate cost breakdowns
- Personnel cost optimization
- Analysis of revenues and products sold
- Revenue control and optimization
- Creation of the annual CAPEX requirements
Human Resources
• Receives potential candidates for HoDs and validates the final candidate. Supports HoDs in the validation of the candidates for Assistant HoDs in the hotel and is informed about candidates for general staff positions.
• Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E- melia, development plans, Inspiring Opportunities, Melia Talk, Graduates Programs, Code of Ethics...).
• Acts as the hotel Head of Emergencies in all matters related to occupational safety and responsibility for customers.
• Responsible for onboarding in the hotel with the support of HR and the HoD, ensures compliance with the entire onboarding process for HoDs and general staff.
• Participates in the service culture and brand induction sessions of the hotel team, being the host of them.
• Responsible for the implementation of Melia, Let’s Talk, attendance and follow- up.
• Identify high potential staff and actively participate in the development of the team
• Identifies training needs at the service level for the hotel team.

• Development of management tools and processes, as well as improvement of KPIs.
• Ability to produce the budget definition.
• Ability to lead a team.
• Knowledge of hotel operations.
• Excellent communication skills.
• Excellent English skill in both writing and speaking
• Problem- solving skills.
• At least 3- 5 years in same positions in International size
• University degree, preferably Tourism or Hospitality, or similar.

Attractive salary and benefits package.
Insurance: In addition to health insurance, social insurance, unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
13th month salary, and holidays.

Cập nhật gần nhất lúc: 2024-09-03 11:20:03