[Melia Vinpearl Ha Tinh & Melia Vinpearl Cửa Sót] Hotel Manager

Operation:
• Hold regular briefings and communication meetings with the HOD team
• Ensures brand and regional business initiatives are implemented and communicates follow- up actions to team as necessary.
• Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieved
• Assist the development of achievable hotel budgets and other short and long- term hotel strategic goals
• Responsible for Actively manage key property issues (including capital projects; customer service; refurbishment)
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company Service Standards
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Ensures core elements of the service strategy are in place to produce the desired results.
Performance
- Direct cost control
- Analysis of revenues and products sold
- Control of wastage and food waste management
- Responsible for creating, analyzing and managing P&L, ensuring the achievement of the KPIs in the budget or forecast for the MVP Ha Tinh & MVP Cua Sot Beach Resort. Through activities such as:
- Revenue control and optimization
- Creation of accurate cost breakdowns
- Creation of the annual OPEX requirements
- Regular Business Reviews
- Personnel cost optimization
- Creation of the annual CAPEX requirements
Human Resources
• Responsible for the implementation of Melia, Let’s Talk, attendance and follow- up.
• Participates in the service culture and brand induction sessions of the hotel team, being the host of them.
• Receives potential candidates for HoDs and validates the final candidate. Supports HoDs in the validation of the candidates for Assistant HoDs in the hotel and is informed about candidates for general staff positions.
• Acts as the hotel Head of Emergencies in all matters related to occupational safety and responsibility for customers.
• Identifies training needs at the service level for the hotel team.
• Responsible for onboarding in the hotel with the support of HR and the HoD, ensures compliance with the entire onboarding process for HoDs and general staff.
• Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E- melia, development plans, Inspiring Opportunities, Melia Talk, Graduates Programs, Code of Ethics...).
• Identify high potential staff and actively participate in the development of the team

• Development of management tools and processes, as well as improvement of KPIs.
• Ability to produce the budget definition.
• Excellent communication skills.
• Knowledge of hotel operations.
• Problem- solving skills.
• University degree, preferably Tourism or Hospitality, or similar.
• At least 3- 5 years in same positions in International size
• Ability to lead a team.
• Excellent English skill in both writing and speaking

Insurance: In addition to health insurance, social insurance, unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
13th month salary, and holidays.
Attractive salary and benefits package.

Cập nhật gần nhất lúc: 2024-07-18 11:55:02