[Melia Vinpearl Ha Tinh & Melia Vinpearl Cửa Sót] Hotel Manager

Operation:
• Assist the development of achievable hotel budgets and other short and long- term hotel strategic goals
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
• Ensures brand and regional business initiatives are implemented and communicates follow- up actions to team as necessary.
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Hold regular briefings and communication meetings with the HOD team
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company Service Standards
• Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieved
• Responsible for Actively manage key property issues (including capital projects; customer service; refurbishment)
Ensures core elements of the service strategy are in place to produce the desired results.
Performance
- Responsible for creating, analyzing and managing P&L, ensuring the achievement of the KPIs in the budget or forecast for the MVP Ha Tinh & MVP Cua Sot Beach Resort. Through activities such as:
- Analysis of revenues and products sold
- Revenue control and optimization
- Direct cost control
- Control of wastage and food waste management
- Regular Business Reviews
- Creation of the annual OPEX requirements
- Creation of the annual CAPEX requirements
- Creation of accurate cost breakdowns
- Personnel cost optimization
Human Resources
• Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E- melia, development plans, Inspiring Opportunities, Melia Talk, Graduates Programs, Code of Ethics...).
• Receives potential candidates for HoDs and validates the final candidate. Supports HoDs in the validation of the candidates for Assistant HoDs in the hotel and is informed about candidates for general staff positions.
• Responsible for onboarding in the hotel with the support of HR and the HoD, ensures compliance with the entire onboarding process for HoDs and general staff.
• Acts as the hotel Head of Emergencies in all matters related to occupational safety and responsibility for customers.
• Identify high potential staff and actively participate in the development of the team
• Participates in the service culture and brand induction sessions of the hotel team, being the host of them.
• Identifies training needs at the service level for the hotel team.
• Responsible for the implementation of Melia, Let’s Talk, attendance and follow- up.

• Problem- solving skills.
• At least 3- 5 years in same positions in International size
• Excellent communication skills.
• Knowledge of hotel operations.
• Development of management tools and processes, as well as improvement of KPIs.
• Excellent English skill in both writing and speaking
• Ability to produce the budget definition.
• University degree, preferably Tourism or Hospitality, or similar.
• Ability to lead a team.

Insurance: In addition to health insurance, social insurance, unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
Attractive salary and benefits package.
13th month salary, and holidays.

Cập nhật gần nhất lúc: 2024-07-19 22:10:02