Accomplishes administrative duties such as attending meetings, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
Organizes VIP&039;s arrivals, welcomes and provides them with assistance during their stay according to the Melia Hotels International standards and in order to meet guest satisfaction.
Performs any other duties assigned by Sales Manager, Director of Sales and Director of Sales & Marketing.
Keeps two- way communications between clients and hotel, ensuring clients are kept updated with the latest developments in the hotel, and senior management is kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
Plans and manages sales calls according to Account Management procedures adhering with Melia standards on an annual, monthly, weekly and daily basis.
Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in HMS.
Plans, coordinates and supervises with the help of various departments that clients&039; specific requirements are adhered to ensure their satisfaction.
Maintains good relationship and solicits daily room- night production of individual and groups business from the existing and new accounts in order to meet sales targets.
Handles all inquiries and leads from potential clients that involve meetings, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel assigned by Sales Manager, Director of Sales and Director of Sales and Marketing.
Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
Support sales manager and participate in sales activities by identifying potential customers from existing or new accounts, selling through tele- sales or sales calls and participating in hotel sales blitz to develop new business and follow up.
