[Melia Vinpearl Hải Phòng] Nhân viên lễ tân (Receptionist)

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Melia Hotels Group MAS membership programs.
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
Maintains intimate knowledge of departmental standards and procedures.
Maintains cashier float and ensures accurate daily report of all money received.
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Hotel Brand.
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.
Responsible and attends to guest’s request of using the service of safety box at all times.
Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
Registers and rooms all arrivals according to established procedures.
Performs the audit balances and prepares all works for audit in an orderly fashion.
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the reservation systems.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist.
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
Be familiar with other Melia Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Melia Hotels.
To handle the rebate, paid out /the account transferring.
Keeps abreast of all modifications to accounting policies and procedures.
Endeavors to maintain the high standards of the hotel with particular regard to the importance of MAS member and other VIP’s and with reference to hotel and to be a health or safety hazard.

College Degree or above
At least 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel.
English- Good level, written & spoken

13th month salary, and holidays.
Insurance: In addition to health insurance, social insurance, and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
Attractive salary and benefits package.
To participate in any Training/Development schemes as recommended by senior management.
Get special incentives when using high- class service systems of Vingroup Group, such as Vinpearl, Vinmec, Vinmart, and Vinschool, ...
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Cập nhật gần nhất lúc: 2024-05-14 14:30:03