[Melia Vinpearl Hải Phòng] Quản lý ca (Duty Manager)

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
Responds to guest needs and resolves related problems
Provides functional assistance and direction to all departments.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Cooperates, coordinates and communicates with other hotel departments as required.
Works with superior in the preparation and management of the department’s budget.
Supervises and directs Reception personnel.
Fully conversant with all hotel emergency procedures.
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
Checks billing instructions and monitors guest credit
Supports and assists Front Office personnel and all departments at peak periods.
Analyses and approves discounts and rebates.
Promotes inter- hotel sales and in- house facilities.
Takes action with the Property Management Systems (PMS) in emergency situation.
Log security incidents and accidents in accordance with hotel requirements.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.
Analyses the rate variance report to ensure rooms revenue control
Inspects front of house and back of house regularly for cleanliness.
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
Works with Superior and Cluster Human Resource Manager to ensure the departmental performance of staff is productive.
Prepare welcome cards with Director Of Rooms’s Signature for VIPs and MAS member guests, ensures them receive special attention.

English- Good level, written & spoken
College Degree or above
At least 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel.

.....
To participate in any Training/Development schemes as recommended by senior management.
Get special incentives when using high- class service systems of Vingroup Group, such as Vinpearl, Vinmec, Vinmart, and Vinschool, ...
Insurance: In addition to health insurance, social insurance, and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
13th month salary, and holidays.
Attractive salary and benefits package.

Cập nhật gần nhất lúc: 2024-05-14 14:30:03