[Melia Vinpearl Phu Quoc] Guest Relation Officer

Prepare the guest courtesy order for amenities or special requests.
Solve any guest complaint, follow up through the stay and farewell.
Performs daily courtesy calls to the guests.
Keeps a record of courtesy calls, gift always, complaints, etc.
Join the briefing when Guest Service Manager is not available.
Ensure an efficient reception experience for Guests, including check in/out, and complete
Prepares welcome letters and ensures the signature of General Manager, Hotel Manager or Gex Director.
Achieve positive outcomes from Guest queries in a timely and efficient manner
Provokes the encountered with the guests in order to stablish conversations regarding the stay.
Actively promote TripAdvisor, social media and guest quality questionnaire.
Promote hotel’s activities and events.
audit procedures, as required.
Attend the Executive Lounge and Executive Floor Reception.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team&039;s training and development efforts.
Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments.

EDUCATION AND TRAINING: College degree or above

Social insurance contributions as per labor law.

Cập nhật gần nhất lúc: 2024-04-06 00:30:25