[Melia Vinpearl Phu Quoc] Guest Relation Officer

Prepares welcome letters and ensures the signature of General Manager, Hotel Manager or Gex Director.
Ensure an efficient reception experience for Guests, including check in/out, and complete
Achieve positive outcomes from Guest queries in a timely and efficient manner
Performs daily courtesy calls to the guests.
Actively promote TripAdvisor, social media and guest quality questionnaire.
Promote hotel’s activities and events.
Provokes the encountered with the guests in order to stablish conversations regarding the stay.
Solve any guest complaint, follow up through the stay and farewell.
Prepare the guest courtesy order for amenities or special requests.
Join the briefing when Guest Service Manager is not available.
Keeps a record of courtesy calls, gift always, complaints, etc.
audit procedures, as required.
Demonstrate a high level of customer service at all times.
Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments.
Attend appropriate training courses, when required, and assist with the Night Team&039;s training and development efforts.
Attend the Executive Lounge and Executive Floor Reception.

EDUCATION AND TRAINING: College degree or above
LANGUAGE: Good English or Korean, written & spoken.
Hotel management specialty or tourism specialty

Social insurance contributions as per labor law.
Professional and friendly working environment.
Home visit allowance
Opportunities for career development and learning from industry experts.
PVI insurance coverage after 6 months.
Attractive welfare benefits and advancement opportunities.

Cập nhật gần nhất lúc: 2024-04-05 18:50:33