[Melia Vinpearl Phu Quoc] Melia Connect Agent/ Nhân viên Tổng đài

Be well- groomed and personal hygiene is maintained to the standards of Melia employee handbook.2. Handles all incoming and outgoing calls in a courteous and friendly manner, responsible for accurate connection.
Adheres to the hotel’s security and emergency policies and procedures.
Promotes the hotel products and services to any query
Handles “ Service Center” promptly and follow up that all requests have been responded to the guest’s full satisfaction
Ensures that the guest&039;s name is used where possible in appropriate way
Adheres to strict confidentially with regards to guest’s information.
Identity VIP, Melia Rewards, regular guests and long staying guests and build rapport to offer personalized service and assistance
Be aware of any suspicious calls and to deal with these in the correct manner according to company standards, liaising with Duty Manager and Melia Connect Supervisor
Builds up good working relationships with inter- related departments
Must have a thorough knowledge of emergency procedures, i.e. fire, alarm, evacuation, bomb, threat etc. and acts accordingly.
To have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests&039; questions.
Be responsible for booking and placing of guest long distance calls correctly
Seeks opportunities to continually improve guest service.
Takes room service orders, therefore should be familiar with the room service menu.
Take appropriate action to resolve guest complaints
Performs personalized wakeup call efficiently and consistently
Delivers high quality service to guests. Ensures guest needs and reasonable requests are met.
To have a complete operational knowledge of the hotel, including geographical layout, services provided and security
Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests. Be knowledgeable in all areas of the Hotels Food & Beverage outlets.
Be responsible for monitoring wake- up call log and takes appropriate action if a call is not answered.
Answers guest’s inquires over the phone and follows up personally to resolve Guest request
To offer solution for guest complaints on the phone and ensures to share that information to guest services for deeper.
To have knowledge of daily events in the hotel
Performs other duties assigned by the Superiors
To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel
Ensure that the working area is kept clean and tidy at all times
Demonstrates professional attitude and behavior at all times
Fully conversant with Hotel Fire procedures and to carry out your role swiftly in the event of an emergency

LANGUAGE: Good English or Korean, written & spoken.
EDUCATION AND TRAINING: College degree or above
Computer skills
Hotel management specialty or tourism specialty

Opportunities for career development and learning from industry experts.
Social insurance contributions as per labor law.
Attractive welfare benefits and advancement opportunities.
Home visit allowance
PVI insurance coverage after 6 months.
Professional and friendly working environment.

Cập nhật gần nhất lúc: 2024-04-06 08:05:33