[Melia Vinpearl Phú Quốc] Reservation Officer/Nhân viên đặt phòng

To adhere to all reservation standards.
To update reservations in the PMS received via the interface.
To sell rates according to availability and yield strategy.
To be able to clearly communicate information to guests or colleagues.
To understand and be able to answer all questions about rates, room categories and seasonality.
Applying company credit policy.
To participate in team or department meetings.
Pro- actively try to cross- sell (F&B, Spa, etc.) and up- sell room types.
To maintain and develop guest contact.
Working knowledge of Microsoft Word and Excel, Internet and e- mails.
To handle all reservations by telephone, fax, e- mail.
To pass on sales leads to Sales managers.
To handle group reservations.
Complete knowledge of the property management system.
Participating in all trainings as required.
Efficient and complete communication with all other departments, especially front desk, accounting and sales.
Handling all reservation documents and correspondence correctly and conscientiously.
To cooperate with and assist team members.

LANGUAGE: Good English, written & spoken.
SPECIFIC KNOWLEDGE: Computer Skills, Micros/Fidelio or Opera PMS, Knowledge of Microsoft Word and Excel, Internet and e- mails.
EDUCATION AND TRAINING: College degree or above
Hotel management specialty or tourism specialty

Home visit allowance
Attractive welfare benefits and advancement opportunities.
Social insurance contributions as per labor law.
Opportunities for career development and learning from industry experts.
Professional and friendly working environment.
PVI insurance coverage after 6 months.

Cập nhật gần nhất lúc: 2024-04-01 14:47:59