POSITION SUMMARY STATEMENT:
The primary responsibility of the Representative, MPC is to actively manage and represent Vietnam MPC department which guide the Member organizations in conforming to the rules for Member conduct set out by the Corporation. The principle focus of this position is to ensure that Members understand and embrace Herbalife’s rules.
Responsible for managing the work flow of the MPC department and to ensure efficient and effective operation and also help to resolve issues that may emerge in the context of relationships with Members, primarily in connection with the Member Business Practices and Compliance function.
DETAILED RESPONSIBILITIES/DUTIES:
Case files
Strive to complete MPC files within target timeline.
Keep abreast of the trend of business practices, trend of Members and/or any uprising issues.
To handle the complaints/inquiries regarding to non- compliance practices from Member & related internal departments.
Do review the Lifetime Volume to make sure that the qualifications are valid and not a result of volume manipulation. Assess whether a qualification should be approved or denied.
Research, investigate, communicate with Member, collect & analysis the provided information from Members, complete issue resolution by recommendations.
Member Communication & Education
To provide guidance & training to Members and drive Members education programs
Manage complete training project including project scope, schedule & quality
Nutrition Club
Participate in the other initiatives related to Nutrition Club practices to raise awareness of Members in understanding and complying with the company’s guidelines.
In charge NC registration to make sure following the Nutrition Club guidelines & Directions
Carry out Nutrition Club Ambassador program. To monitor the accuracy and provide feedback on the Nutrition Club Visit program
Event Compliance
Travel as the need arises to attend Company & Member conferences/events dealing with dedicate and violated issues and participate as a trainer/spokesperson and otherwise on Member Business Practices and Compliance worldwide seminars.
Ensure that all Member’s presentation and testimonials comply with all company’s internal regulations/SOPs applied to various events; at utmost transparent and non- bias manner through both direct & in- direct methods.
Others
Report to MPC Supervisor, escalated issues and ensure consistent application of our rules in Vietnam;
Address the ad hoc tasks when necessary as requested by MPC Supervisor or Head Department.
REQUIRED QUALIFICATIONS:
Excellent organizational, interpersonal and communication skills. Must be self- motivated and highly attentive to details and follow- up.
Ability to solve problems and challenges and carry out responsibilities under minimal supervision.
Dynamic and proactive to learn
Strongly customer oriented and owns excellent customer service experience; experience in MLM Company would be a plus.
Good administrative skills with hands on computer skills, MS Office.
Fluent English capabilities especially in reading and writing. Good verbal & written communication skills in Vietnamese.
Able to organize workload for effective implementation.
Ability to work under deadline pressure, while maintaining a positive, professional attitude in a very fast- paced environment.
BENEFITS:
International, professional, creative working environment and talented teams
Competitive income based on work experiences and individual capacity.
SMUI during the probation period
100% official salary during the probation period, 13th month salary, annual salary raises.
Annual luxury Kick- off vacation.
And many other benefits, let&039;s join us to discover!
