Position Description
A Member Service Representative ensures that all Member Services related duties at the Walk- in Counter as well as the back end, such as Order Processing, Member Applications & Forms submission, Members&039; inquiries & complaints, and so on, are handled with accuracy, efficiency, and a professional service attitude, while additional duties involving higher authority are also handled.
This position requires adaptability and flexibility in order to rotate between the front end and back end if needed.
Main responsibilites
Daily reconciliation summary must be submitted every day at appointed time.
Other tasks assigned by Supervisor such as Outbound calls, Member Applications Record support, manually cancelled order support…
Able to maintain a minimal serving time to shorten the waiting time at the Counters. Total serving time (including waiting time & serving time) shall not exceed 10 minutes.
Willing to work overtime as requested, often on End of Month time (EOM).
Perform a wide variety of customer service functions including liaising with Members at the counter. Effectively assist Members with all aspects of the business, including the Marketing Plan, order processing, records requests, product or promotion complaints and so on. The answers must be provided accurately, on a timely basis, and with a truly positive attitude, while providing the highest levels of customer service. This is often done in a pressured environment which has very tight deadlines.
Accurately process local orders from Members via Walk- in channel while providing high- level customer service. Ensure that all orders are handled correctly and with high integrity. (Ability to process about minimum of 50 orders at the counter each 8- hour working day, with no more than 03 errors per month are allowed, but perfect reconciliation is expected daily.)
Helpdesk support on Company’s onsite events if needed.
Upsell company’s products and promotional program on every walk- in transaction with Members when time permitted.
Position Qualification
Adaptability and flexibility. Fast learner.
Ability to deliver excellent customer service and resolve problems independently under the company’s guidelines, as well as serve as a team role model.
Great active listening skills. A calm, patient and empathetic attitude.
Troubleshooting skills.
Strong time management and organizational skills.
University education.
Self- motivated and detailed- oriented.
Ability to work under pressure in a goal- oriented environment and achieve tight deadlines, since flexible working hours may be required.
Strong communication, both written and verbal.
Working experience in customer service industry or relevant MLM with cash handling experience is preferred.
Great interpersonal and rapport building skills.
Computer literacy.
BENEFITS:
Competitive income based on work experiences and individual capacity.
International, professional, creative working environment and talented teams
Offering employees free or discounted meals
100% official salary during the probation period, 13th month salary, annual salary raises.
SMUI during the probation period
Annual luxury Kick- off vacation.
And many other benefits, let&039;s join us to discover!
