• Available to work fixed night shifts onsite (10PM-7AM)


• Contact global customers via phone and email to gather detailed information on their technical issues.


• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.


• Resolves or escalates multiple and varied customer issues, and documents technical work and research.


• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.


• Attends readiness training and non-technical training to ensure that they become proficient in support topics.


• Identifies potential defects and escalates to more senior engineers to resolve them.


• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Strong proficiency in English (equivalent to IELTS 6.0 or TOEIC 750 or higher)


• Willingness to work fixed night shifts (10 PM - 7 AM)


• 5 days work week, 2 unfixed days off


• A genuine passion for IT and a desire to grow within the industry.


• A customer-focused mindset with the ability to provide exceptional service

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up

  
  

  + Salary at 100% during the probationary period (2 months).
  + Training in the 1st month.
  + 90% contribution of the gross salary to social insurance
  + 12 days of annual leave, 8 days of sick leave
  + 30% allowance on gross salary for employees working night shift from 10PM - 6AM
  + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
  + Annual Health Checkup for Employees Sign Labour Contract before 1st January. 
  + Activities: Birthday party, Employee engagement activities.
  + Training will be offered
  + Full working equipment will be provided

Cập nhật gần nhất lúc: 2024-10-15 02:30:02