[MM Mega Market Hải Phòng] Customer Service Manager

- To contribute toward the profitability of the business by ensuring the smooth running of the store and responsible departments serve both the internal customer (Sales Floor and Sales Force) and our external customers in an efficient and professional manner.
- All operations must be achieved in accordance with relevant SOPs and other Working instructions.
* ROLE
- Help store to achieve its targets for sales, profit, shrinkage, stock control and customer service by implementing the highest standards of daily basic management
- Develop employees’ skills by on the job coaching and implement succession planning within department.
- Assist SGM in negotiating contracts with external service providers such as Cleaning Company, Taxi Company, etc… and developing general initiatives to reduce costs and inefficiencies in store
- Execute SO strategies in a timely manner. Act as an information bridge between SO, store, customer and government bureaus/ consumer associations.
* KEY RESULT AREAS
* Internal management:
- Ensure that all the processes related to free gift, voucher, cash, customer service, customer complaint are being implemented with the highest level of operational standards
- Achieve the desired level of service in store for both internal and external customers.
- Also benchmark costs and work to reduce them via annual contract negotiations and/ or reduced consumption in store.
- Ensure that the standard of service provided meets the minimum requirement as stated in the contract.
- Ensure all company’s SOPs, National and Local government regulations are properly implemented in all departments of the store
- v External service management (cleaning company, free delivery service etc.)
- Ensure that all areas in store are clean & tidy.
- Be responsible for Customer service Departments&039; performance with regards to commercial KPI results.
- Ensure all tasks of Main Cashier Department as Payment, Credit Debit, Cash & Reports are checked carefully.
- Assist Store General Manager to forecast cost for store
- Ensure that all licenses and permits are renewed and up to date

- Can quickly adapt own knowledge to develop skills on other department in within the store.
- 3 years working in management in both a sales environment and an environment where frequent contact to government bureaus whose job is to supervise the activity of retailers and wholesalers was required.
- Creativity and willing to learn. Self- disciplined with ability to work under stress
- Training and coaching, Time Management skills
- Ability to deal with internal & external stakeholders
- Can use Word, Excel, and GMS.
- Strong organisational ability
- Bachelor degree or equivalent qualifications, preferably in Business, Economic or related discipline. (Must have)
- Communication skills in both English and Vietnamese
+ Customer oriented, problem solvers
+ Mature, calm, flexible, confident & assertive

Cập nhật gần nhất lúc: 2024-04-03 12:20:27