Moderation Trainer

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role, your main responsibilities are:

Conduct training classes on policy/product;
Instruct employee training and onboarding;
Maintain a database of all training materials;
Conceptualize training materials based on data and research;
Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
Test and review created materials;
Create training strategies, initiatives, and materials;
Review employee performance and learning;

Ability to communicate clearly and concisely, both oral and in writing;
Vietnamese local; proficient in English 4 skills (at least C1 level);
Bachelor’s degree in any related field;
Knowledge of people learning patterns to design programs with excellent efficiency;
Experience working in the BPO industry is a plus;
Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
At least 1 year experience in training; solid training and coaching skills experience;
Personal traits and self- management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Training Needs Analysis knowledge and/ or experience is a plus;

Salary and Benefits

Attractive salary, night shift allowance and annual salary review;
Paid leave (12 days/year).
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Summer vacation (Paid days off and bonus);
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;

Working Environment

Training and career development opportunities: Continuous and professional training to fully develop your potential.
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipments provided);
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
Nap room for a quick rest;
No dress code; Free drinks (coffee, tea, etc.);

Working time

5 shifts per week amounting to 40 hours, arranged by the company;
The detailed working hours are as following:
Trainer will follow class schedule basis availability;
Able to work on weekends and public holidays.

Cập nhật gần nhất lúc: 2024-08-20 19:25:02