Network Administrator

• Co-coordinating with Carriers and working on troubleshooting on WAN links. Escalating issues at carrier end and driving issues till resolution
• To independently resolve tickets within agreed SLA of ticket volume and time
• To provide support for on call escalations and doing root cause analysis of given issue
• Hands on experience on network monitoring tools like ITSM Remedy/SNOW/HPNA etc. is desirable
• Monitor, troubleshoot, and escalate production problems affecting network infrastructure
• Troubleshoot, and escalate production problems affecting network infrastructure
• Drive impacting issues end to end and escalate if required
• Work on value adding activities such Knowledge base update and management, Training fresher, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• Monitoring and troubleshooting of LAN / W- Good knowledge on DHCP / DNS and other networking protocols.
• To adhere to quality standards, regulatory requirements and company policies
• Troubleshoot and resolve telco issues – resolution to be driven by engineer

Yêu cầu công việc

• Good Communication skill required
• Good understating of cisco routers and switches such as 2800, 2900, 3750 , 3900, ASR, ISR, 6500, 4500, Nexus platforms
• Troubleshoot, and escalate production problems affecting network infrastructure
• Hands-on knowledge of Monitoring and troubleshooting of LAN/WAN.
• Should have Hardware knowledge on devices like 7600, 6500,Nexus Series, 3750 etc.
• Should have good customer Handling skills with proven ability to handle tough situations and control customer sentiments.
• Should have understanding of GRE, IPsec, site to site VPN, DMVPN, GetVPN
• Co-coordinating with Carriers and working on troubleshooting on WAN links. Escalating issues at carrier end and driving issues till resolution
• Experience in troubleshooting LAN technologies like VTP, STP, Port-channel etc.
• Engineer should be open for 24*7 work environment
• Advanced understanding in configuring and troubleshooting Routing protocols like RIP, EIGRP, OSPF, ISIS and BGP etc.
• Good Knowledge of QOS and multicasting required
• Hands on experience on network monitoring and ticketing tool like HPNA, ITSM Remedy etc.
• Understanding and troubleshooting MPLS, Optics like DS3, Serial, Multilinks, OC192 etc
• Understanding and troubleshooting LAN wireless issues, WLC, IOS upgrade on routers and switches, replacing devices in network
• Understanding of Aruba wireless is an advantage.
• Should have experience in troubleshooting complex network issues
• Understanding of VSS, VPC, Stack switching, DC technologies etc.
• Understanding of Gateway redundancy protocols like HSRP, VRRP, GLBP

• 100% full salary from the 1st day of working.
• Insurance plan based on full salary + 13th salary + Performance Bonus.
• 18 paid leaves per year (including 12 annual leaves + 6 personal leaves)
• Internal Training (Technical & Functional). Scope of English Training.
• Working in a fast paced, flexible, and multinational working environment. Chance to travel onsite (in 49 countries).
• Working time: 8:30 am-6:00 pm from Mondays to Fridays.
• Medical Benefit (Bao Viet Insurance package) for Employee and Family.

Cập nhật gần nhất lúc: 2021-09-08 22:13:02