- IPTP global network monitoring;
- Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
- Remote hands assistance;
- Maintain accurate customer documents and prepare reports for all issues and resolutions;
- Server assembling /termination /troubleshooting;
- Hardware inventory management, documentation handling;
- Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes.
- Ensure proper tracking and following up of all cases until their resolution;
- Conduct root- cause analysis for technical issues in coordination with other technical teams;
- Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed;
- Network equipment support and configuration;
- Manage requests from internal and external clients and resolve it on company system;
- Assist in managing local office infrastructure in VietNam;

– Good command of written & verbal English (Business level);
– Bachelor’s degree in IT/Telecom field;
– Experience in technical support/troubleshooting/documenting is a plus.
– Good practical knowledge of Networking (CCNA level);
– At least 1 year of experience in Networking;
– Problem solving abilities, attention to details;
- Basic knowlege, experience of Linux/Windows;

● High- end yearly health check- up
● Year- end bonus
● Team building activities held monthly and quarterly
● Social, health and unemployment Insurance following Government policy
● Salary: Attractive salary package
● 15 annual leave days

Cập nhật gần nhất lúc: 2024-09-13 14:05:02