POSITION SUMMARY
The Network Engineer III is responsible for installation, maintenance and problem resolution related to local, wide area and data center networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Controllers, Wireless Access Points, Identity Services Engine, and Application Centric Infrastructure as well as monitoring the performance of equipment and processes to identify and resolve problems to maintain efficient network operations. This position is also responsible for the engineering of data networks to include site surveys, equipment location planning, cabling designs and wireless heat mapping. The Network Engineer III position will also provide input into global network architectural planning and execution strategies.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions
Essential Functions Statement(s)
Review performance reports and make service improvement recommendations
Provide superb technical system and user support by responding to calls, email, and other requests for technical support
Monitor, troubleshoot, and maintain MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure.
Develop, deploy, and test network disaster recovery plans
Develop and document Best Practices on related technical matters including network diagrams and documentation
Develop processes for escalation to Tier 2 and Tier 3 support teams
Ensure service levels are achieved in line with customer expectation and published SLA’s
Increase First Contact Resolution Rate and increase Knowledgebase utilization
Act as an escalation point for critical incidents or if difficult or controversial calls are received
Ability to identify and organize tickets as well as monitor and respond quickly and effectively
Install and maintain data center hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing