Nhân Viên An Ninh

Key Responsibilities
• Occupational Health and Safety Responsibilities
• Ensure that the safety control office is never left unattended
• Assist and maintain crowd control as required
• Responsible for the safety and security of guests, employees and establishment needs
• Be alert for any unusual packages, guests or vehicles and advise superior of same
• Perform other duties as assigned
• Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended
• Be familiar with location of fire alarms and fire fighting equipment
• Prevent gambling on hotel premises
• Ensure no undesirables loiter in or around the hotel premises
• Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken
• Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas
• Be correct, secure and courteous in handling any disciplinary or criminal case
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Maintain a good knowledge of the liquor act and criminal code
• Log security incidents and accidents in accordance with hotel requirements
• Provide escort duty for money transfers to the General Cashier’s office or bank as required
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Maintain a regular presence in public area or your assigned post
• Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television
• Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book
• Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Implement procedures for security and emergency incidents
• Coordinate functions with other security staff or Police and other government Securities and promote good will with them
• Be thoroughly familiar of the property layout, design, entry and exit points
• Prevent Sabotage of hotel premises
• Make way by escorting VIPs and dignitaries when directed and direct traffic away from Porte Cochere and other busy thorough fares
• Establish and maintain the effective employee relations
• Engage in staff bag checks and locker checks as directed by Human Resources
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Key Competencies:
• Taking Responsibility:
• Adhere to InterContinental Hotel Group Corporate Code of Conduct
• Report problems to Management with suggestions for resolution
• Adhere to Hotel Handbook and general policies and procedures
• Strive for constant improvement and take responsibility for your own performance
• Adhere to Security Policies and Procedures
• Understanding My job:
• Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
• Create a positive hotel image in every interaction with internal and external customers
• Assist guests and escort them to locations within the hotel at their request
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Maintain current Hotel information to be able to provide information to guests
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Customer Focus
• Anticipate guest needs, handle guest enquires, and solve problems
• Understands the hotel’s facilities, products and services
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Provides information when requested and promotes hotel’s services, facilities and special events
• Adhere to hotel brand standards
• Understands how their role fits with others and contributes to the success of business
• Implements department procedures and policies as needed
• Teamwork:
• foster good rapport, promote team spirit and ensure effective two way communication
• Adaptability:
• Complete tasks as directed by Management
• Work in line with business requirements
• Be open to new ideas and make changes in the job and routine as required
• Developing Self:
• Seek feedback on areas of shortfall
• Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
• Maximize opportunities for self development
• Reliability:
• Meet hotel attendance and grooming standards
• Follow standards, policies and procedures
• Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
• Cultural Awareness:
• Work effectively with customers and colleagues from different viewpoints, cultures and countries

Physically fit and able to work shifts, including nights and holidays.
Honest, reliable and able to work independently and in a team.
High School Diploma or equivalent.
Basic English communication skills.
Previous experience in security, military or police is an advantage.

- Special Service Discount to all colleagues
- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Duty meal and uniform provided
- Annual Health Check
- Team building and Colleague Events as per IHG&039;s activities
- Competitive salary and service charge
- Social Security as per Labor Law

Cập nhật gần nhất lúc: 2026-07-15 21:55:02