Job Description:
Receive and assist all VIP members visiting the VIP Lounge in a professional, courteous, and energetic manner. Also serving as the primary source of information for any VIP member inquiry regarding the use of the VIP Lounge, activities, and privileges available.Support Centre Management in the communication and implementation of all marketing and PR initiatives and promotions relevant to the VIP members e.g., free parking, VIP voucher/gifts redemption, and other privileges thereof.Advise Centre Management, and in particular the Marketing Manager, on any VIP member feedbacks and trends in relation to Crescent Mall.Collect and forward VIP Member Comment Cards to line Manager.Actively participate in any training and development.Advise Operational staff on any issues requiring attention.Deal with guests in distress in a calm and effective manner.Maintain the VIP Lounge in a clean and professional manner at all times.Other duties as delegated from time to time by line Manager
Qualifications:
College or Bachelor Degree in Hospitality or relevant fieldsPrevious customer service/ guest service/ reception experience is preferred
Ability to communicate to a broad range of visitors in a pleasant, friendly manner
Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level
Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, and mobile apps.Impeccable telephone manner, articulate and polite at all timesKnowledge on operation of standard office equipmentSound experience working in a customer- focused and fast- paced professional environmentPositive, energetic, accommodating, and go- for- it attitudeMust be flexible, being able to work nights (latest shift will end at 10:15PM), weekends, and holidaysQuyền lợiSalary Up to 8M Gross + Make up Allowance for Female Staff100% Salary Social InsurancePersonal Insurance after Probation13th Salary, BonusCompany TripDiscount using Crescent Mall servicesĐịa điểm làm việc- Hồ Chí Minh: 101 Ton Dat Tien, Tan Phu, Quận 7Thời gian làm việcWork 48 hours/week, in shifts1. Shift 1: 9:30- 17:302. Shift 2: 11:30- 19:303. Shift 3: 14:15- 22:15Work 6 days/week
Collect and forward VIP Member Comment Cards to line Manager.
Receive and assist all VIP members visiting the VIP Lounge in a professional, courteous, and energetic manner. Also serving as the primary source of information for any VIP member inquiry regarding the use of the VIP Lounge, activities, and privileges available.
Advise Centre Management, and in particular the Marketing Manager, on any VIP member feedbacks and trends in relation to Crescent Mall.
Advise Operational staff on any issues requiring attention.
Other duties as delegated from time to time by line Manager
Maintain the VIP Lounge in a clean and professional manner at all times.
Actively participate in any training and development.
Support Centre Management in the communication and implementation of all marketing and PR initiatives and promotions relevant to the VIP members e.g., free parking, VIP voucher/gifts redemption, and other privileges thereof.
Deal with guests in distress in a calm and effective manner.
Qualifications:
Sound experience working in a customer- focused and fast- paced professional environment
Previous customer service/ guest service/ reception experience is preferred
College or Bachelor Degree in Hospitality or relevant fields
Knowledge on operation of standard office equipment
Impeccable telephone manner, articulate and polite at all times
Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, and mobile apps.
Must be flexible, being able to work nights (latest shift will end at 10:15PM), weekends, and holidays
Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level
Ability to communicate to a broad range of visitors in a pleasant, friendly manner
Positive, energetic, accommodating, and go- for- it attitude
Benefits:
100% Salary Social Insurance
Company Trip
Personal Insurance after Probation
Salary Up to 8M Gross + Make up Allowance for Female Staff
Discount using Crescent Mall services
13th Salary, Bonus
Working Hours: Work 48 hours/week = Work 6 days/week, in shifts
Working Location: 101 Ton Dat Tien, Tan Phu, District 7, HCM City
Shift 1: 9:30- 17:30
Shift 3: 14:15- 22:15
Shift 2: 11:30- 19:30
