Job Description:
Actively participate in any training and development.
Collect and forward Customer Comment Cards to line Manager.
Respond to all visitor inquiries in a profession, courteous and timely manner, serving as the primary source for visitors seeking information, assistance or store locations.
Advise Centre Management, and in particular the Marketing Manager, on any customer feedbacks and trends in relation to Crescent Mall.
Deal with people in distress in a calm and effective manner.
Support Centre Management in the communication of implementation of all marketing and PR initiatives and promotions, assisting in the promotion and activation of such programs where required.
Advise Operational staff on any issues requiring attention.
Other duties as delegated from time to time by line Manager.
Maintain the Customer Service Desk in a clean & professional manner at all times.
Qualifications:
College or Bachelor Degree in Hospitality or relevant fields
Previous customer service/ guest service/ reception experience is preferred
Ability to communicate to a broad range of visitors in a pleasant, friendly manner
Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level
Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook and PowerPoint
Knowledge of operation of standard office equipment
Sound experience working in a customer- focused and fast- paced professional environment
Impeccable telephone manner, articulate and polite at all times
Must be flexible, being able to work nights (latest shift will end at 10:15PM), weekends and holidays.
Working Hours:
Work in shifts
Shift 1: 9:30- 17:30
Shift 3: 14:15- 22:15
Shift 2: 11:30- 19:30
Work 6 days/week
Benefits:
100% Salary Social Insurance
Company Trip
Personal Insurance after Probation
13th Salary, Bonus
Discount using Crescent Mall services
Salary Up to 8M Gross + Make up Allowance for Female Staff
