Nhân Viên Chăm Sóc Khách Hàng (Customer Services)

• Understand customer enquiries and respond via applicable channels: email
• Provide a high level of professionalism and competent customer service.
• The candidate will be employed under a contract with the company in Vietnam but will be assigned to work in Malaysia
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Collaborate with other team members to provide the best possible customer service
• Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
• Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Keep up- to- date on social media trends and best practices
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

• Bachelor’s degree in any field
• Excellent communication and interpersonal skills
• Strong understanding of social media trend
• Can work on a rotational shift and on a weekend
• Ability to work independently and as part of a team
• 1+ years of experience in customer service

• Competitive salary and benefits
• Monthly KPI incentive: up to 300MYR /month.
• Night shift allowance: up to 300MYR /month.
• Be part of fast growing project and work with diverse culture
• Base Salary: 4200MYR /month max
• Opportunity to work with a talented team of professionals
Work Schedule :
• Shift: Rotate 24/7 (according to the arrangement of the team leader).
• 5 days/week (any 2 days off).
• Rotating shifts: 9 hours/shift/month (including 1.5 hour rest)

Cập nhật gần nhất lúc: 2025-03-19 21:25:02