Nhân viên chăm sóc khách hàng - Guest Relation Officer

• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
• Other tasks shall be assigned by management team.
• Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude
• Keep a visible and active presence in the lobby and communitcate with guests in the resort
• Ensures that all repeat guests are received personalized service and recognition upon arrival
• Taking care of VIPs guest from pre- arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing amenity etc
• Aware and familiar with measures and procedures to follow during emergency situations
• Handles guest’s complaint or requests to ensure immediate follow up
• Make courtesy calls, provide assistance and arrange amenity for illness guest.
• Preview following days VIP arrivals and prepare the arrivals
• Assist in facilitating smooth and pleasant check- out by conducting billing check prior to VIP departure
• General understanding of the Front Office and House Keeping operations in regards to guest accommodation
• Assist in promoting and upselling the resort’s products and services
• Perform any other duties which may be assigned by the management from time to time.
• Read daily arrival and departure report, Duty Manager logs and any updated hotel information
• Preparing and checking all VIP folder including registration card, key card registration card and welcome kit
• Check the guest birthday list on daily basis for preparation of birthday cards and cakes to guests
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• 1 year experience in front office / guest services operations / customer service preferred, or an equivalent combination of education and experience

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

• Excellent communication skills to both external and internal guests

• Able to speak, read and write English

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

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- Benefit according labor law and company regulations / Chế độ và quyền lợi theo luật lao động hiện hành và qui định, quy chế công ty.
- Discuss detail when Interviewing / Trao đổi chi tiết khi tham gia phỏng vấn.

Cập nhật gần nhất lúc: 2024-03-25 13:35:29