NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG - GUEST RELATION OFFICER

- Record information in the logbook daily
- Be able to listen to the complaints that may arise from the guests; stay calm and composed all the time and respond in a positive manner to the guest whose standards are not met
- Other tasks assigned by manager
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Assist the guests in their travel needs, like tours they can enjoy, where to dine, shop or rent a car among other arrangements that guests may desire to be helped with
- Selling/ Up selling the tour, FB; Spa & Other the hotel service

- Vocational training/ college degree in Hotel Management or related field
- Proficiency in English; knowledge of additional languages is a plus
- Familiarity with hospitality industry standards
- An outgoing personality
- A customer- oriented and professional attitude
- Outstanding communication abilities
- Excellent organizational and time- management skills

Cập nhật gần nhất lúc: 2024-04-17 08:10:31