JOB DESCRIPTION:
• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, Facebook…and other social media interactions within service level
agreement.
• Identify customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives.
• Make follow- up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
• Follow communication “scripts” when handling different topics, understand and strive to
meet or exceed call center metrics while providing excellent consistent customer service
• Complete all required training courses to expand knowledge and performance level
• Comply with the Company’s processes, procedures, regulations, and standards
• Support stores and other departments in matters related to Customer Services
• Implement other tasks at line manager assigned
• Do survey via calling to better understand customer insight and behavior
• Keep records of all conversations in the call center database in a comprehensible way
JOB REQUIREMENTS:
• College/University graduated with major related to Business Administration, Commercial,
Foreign Trade, Marketing, or Information Technology, etc
• Minimum 1 year experience in customer service/call center/ receptionist/secretary
• English proficiency at 4 skills. Candidates with one of the following languages: Korean,
Japanese, Chinese at intermediate level does not required high level of English
• Good writing and communication skills, good tasks, and time management skills
• Good situation handling, listening and communication skills
• Proficient in using Excels is preferred
JOB BENEFITS:
Continuos Learning and Developing Environment:
• Participate in trend analysis, learn analytical thinking from leaders, get suggestions and
• Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings
• Get a chance to use modern recruitment tools, participate in the company’s system building stage, digital transformation, ERP and continuous development opportunities
quickly deploy innovative, high- value solutions
• Participate in skills training courses, branding, etc according to the training program of the
enterprise
• Many opportunities for Promotion in Career, development in the field of training, human
resource development and other areas in the HR department depending on passion and
ability
Culture and Colleagues
• Supportive manager and Board of Directors
• Professional working characteristic, high intensity, punctuality
• Young, Dynamic and Friendly working environment
Salary and Benefits
• Fair, professional capacity assessment system, six – months’ s evaluation
• Compatitive Salary
• Health Insurance, Social Insurance, Private Insurance,..
• Many opportunities in Career’s Promotion
• 13th month salary bonus and the company&039;s remuneration and welfare policies
• Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
GENERAL INFORMATION:
• Company address: 4th Floor, HUTECH Building, D1 Street, High- Tech Park, Long Thanh My Ward, District 9, Ho Chi Minh City
• Working hours: Monday to Friday (from 8:00 AM to 5:30 PM) and Saturday morning (from 8:00 AM to 12:00 PM).
