Nhân Viên Chăm Sóc Khách Hàng Mảng Quốc Tế (Customer Service Staff)

• Understand well market’s situation as well as competitor.
• Be responsible for accurate shipping docs and follow up shipping schedule.
• Solving arising issue with customer – agent – carrier (rate / space / schedule / equipment / free time…).
• Follow and support to remind customer settle payment on time.
• Follow company’s rule as well as handling’s process.
• Find the chance to extend business.
• Create Estimate Job costing and be sure profit margin as company’s rule.
• Check and issue all related docs for sea outbound shipments (Booking Note / Pre-alert / BL / Credit Note / Debit Note, etc…)
• Update market buying rate – selling rate to pricing team as well as leader – manager to have solution to win more biz.
• Prepare quotation to customer / agent.
• Keep contact with company’s customer to ensure that all customers’ queries are well-investigated and handle as much as possible.

• University degree (maritime, business, economics, transportation, mathematics) or above.
• Flexible approach to daily tasks and work load
• Good teamwork
• Excellent understanding of freight process
• Highly organized, able to prioritize and work well under pressure and adhere to tight deadlines
• Proficient in MS office (Word, Excel, Power point).
• Good communication and interpersonal skills
• Good command of spoken and written English;
• Able to work independently with overseas customers and vendors
• Excellent time management and problem-solving skills
• Demonstrate good numeric and analysis skills
• Two years’ experience is advantage.

• - Bonus regime on all occasions of Tet holidays, bonuses for excellent completion of assigned work, regimes, big holidays and birthdays ...
• - With 15 years of experience in logistics, Top 10 logistics company in Vietnam, Global working environment, development opportunities, advancement and expansion ...
• - Fully enjoying the regimes of social insurance, health insurance and unemployment insurance. Salary and bonus for month 13 +++.
• - Sustainable, cohesive corporate culture ...

• Salary: 7 – 15m

Cập nhật gần nhất lúc: 2022-08-30 07:02:04