Nhân Viên Chăm Sóc Khách Hàng Tại Quận 12

Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations.
Proactively updating information/knowledge about customer service.
Ensuring a high level of customer service and a positive guest experience.

Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3- month night shift)
Graduated from High school or equivalent Majors is an advantage.
Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
At least 6- month experience in Customer Service roles or any relevant ones.
Fluency in English (Speaking, listening, writing, and reading)- working 100% English.

000.000 – 13.000.000 vnd/month.
100% salary in 2- month probation time.
Working in a dynamic, professional environment with many opportunities for advancement
Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary.
Join the insurance regimes according to the provisions of the Labor Law.
Annual Health Checkup.
Night shift allowance: 30% base salary.
Base Salary: 8.000.000 vnd/month.
Meal allowance: 500.000 vnd/month.
Voice allowance: 1.000.000 vnd/month (If you handle Inbound).

Cập nhật gần nhất lúc: 2024-11-09 01:50:03