Nhân Viên Chăm Sóc Khách Hàng / Theo Dõi Đơn Hàng

Work with QC/production to resolve urgent/delay case to product urgent order on time.
Work with PPC/Subcontractors to confirm ETD of new order/ delay order to assuring shipping on time to customer.
Tracking color swatches to assure product follow customer standard.
Do the other tasks following superior assignment
Make the packing list and other required document for the shipments
Go to customer factories for meeting to resolve the problems if needed
Receive orders from customers and work with KIO for resolving problems related to orders to assure orders can be keyed in system on time.
Provide quotations to customers to receive confirmation from customers.
Update changing RTD or order information from customer to work with related departments.
Do open order/shipping plan/customer complaint/delay/FGs stock…reports and send to team leader
Implement 6S to assure working area follow 6S standard.
Work with purchasing to tracking ETD of materials and support confirm NG materials to assure shipping to customer on time.
Work with WH/Logistic/Transportation company about shipment arrangement to assure shipping on time to customer
Visit customers for the meeting in urgent and important cases, as well as periodic customer visits to strengthen customer relationships
Sign/re- sign sales contract with customers to implement orders follow law and regulation.

Education & Knowledge: College/ University
Experience: At least 2- 3 years experience in CS position at manufacturing. Priority for footwear industry
Foreign language: English communicating
Other skills:

Communication and Negotiation skill
Time management skills
Can use ERP system
Problem sovling

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-12-20 05:35:02