Nhân Viên Chăm Sóc Khách Hàng Villa

Job Responsibilities
• Understand all guest activities details to inform to the guest.
• Handling billing of the guest upon departure time.
• Use suggestive selling technique to sell room and activities in or out of the hotel.
• Understand room status; know villa location, types, Villa availability and villa rate.
• Aware and take care flight tickets of the guest.
• Handling C/I and C/O, escort the guest to the room and accommodate special requests.
• Guest information distributor in Azerai.
• Charging of guest activities.
General Operational Duties
• To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner.
• To always work closely with other Front Office staff and Front Office Manager relating to guest services.
• To assume other duties as assigned by Villa Host Manager
• Understanding of all hotel facilities and operation times of spa & restaurant, culinary and housekeeping
• To ensure good teamwork amongst staff in the department.
• Ensure all equipment at the front desk is in order for operation.
• To always be punctual and arrive at work as scheduled.
• Understand telephone courtesy.
• To maintain high degree of morale within department.
• Handling guest complaint, and follow up or refer to the appropriate person
• To ensure all policies and procedures are adhered to.
• To attend meeting, briefing and training as assigned by department head.
• To maintain high standard of personal grooming and hygiene.
• To always keep office area clean & tidy.
• Coordinate guest special request with the appropriate department
• To be aware of emergency procedures and always able to take proper action.
• Develop a strong knowledge of hotel facilities in or out side of the surrounding town.

• Knowledge in Guest service experience are advantage
• Bachelor&039;s Degree in Business and or Hospitality Management and Wellness Diploma
• Good communication and handle guest complain
• Fluently Opera System
• One years&039; experience in a similar role in a 5 star hotel

- International Working Environment
- Bonus: monthly service charge, 13th month salary
- Full Salary contribution for social insurance
- Completive salary, annual salary review
- Competitive benefit package per Azerai policy

Cập nhật gần nhất lúc: 2024-04-03 11:09:00