Nhân Viên CSKH VIP Thông Thạo Tiếng Trung/Nhật/Hàn

Job Summary
The VIP Marketing Host is responsible for delivering exceptional service to VIP customers, ensuring they feel valued and well- supported throughout their visit. This role is ideal for those with strong communication skills and a passion for customer service. Fluency in one of the following languages- Chinese, Korean, or Japanese- is required. No prior experience is required- comprehensive training will be provided. The position offers a dynamic, guest- facing environment and the opportunity to grow within a premium service team.
Experience in the e- gaming industry is not required- we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our
company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!
Key Responsibilities
- Handle bookings for transportation, accommodation, and personalized services accurately.
- Follow up with VIP customers after their departure.
- Submit daily reports on VIP activities, preferences, and special cases.
- Communicate politely and professionally with all guests.
- Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.
- Report all customer issues and complaints promptly to supervisors.
- Provide F&B and other services based on VIP guests’ preferences.
- Monitor and record VIP guests’ rewards and transactions with precision.
- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.

Requirements
Education:
· High School Diploma with at least 3- year experience in hospitality industry or College Diploma
Experience:
- Having working experience at hospitality industry is a plus.
Other Prerequisites
- Basic English communication skill.
- Candidates must be fluent in one of the following languages: Chinese HSK5 / Korean Topik 5 / or Japanese N2.
- Applications must be submitted in English.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
Salary
Negotiation
Benefits
Full professional training provided.
Uniforms provided with laundry service.
“Employee of the Week/Month/Year” awards.
Full participation in social, health, and unemployment insurance.
Meal allowance during working shifts.
Revenue bonuses.
Length of service rewards.
Clear career advancement opportunities.
Tips.
Annual salary increase.
13th- month salary bonus.
Dynamic, modern working environment with 100% foreign customers.
Premium health insurance.
Birthday cash and gifts.
Performance bonuses: twice a year.
Attractive and competitive salary compared to other service industries, details discussed during the interview.
Parking allowance.
Opportunities for overseas travel.
Monthly language proficiency bonus: $50–$400.
Holiday bonuses (5 times/year).

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-07-04 15:35:02