Nhân viên đặt phòng (Reservation)

- Update the tariff and promotion for corporate partners/travel agencies upon requests.
- Get ETA & information of all customers upon the arrival and up- selling of rooms/service if any, then input to PMS.
- Check the arrival bookings daily and monthly.
- Input all the reservations over the OTA channels, direct bookings... and accurately attach into PMS (Smile- a property management system).
- Process all reservations requests, modifications or cancellations received by OTA channels, direct booking,...
- Worktime: From Monday to Saturday morning (8:00- 17:00, with an hour for lunch break)
- Follow tentative booking, waiting list, etc. and deposit/payment on trace list.
- Follow up on all customers&039; requests, ensure to respond and update for related departments.
- Other duties assigned by leaders.
- Understand product (rooms, price, promotions and policies) and other hotel services.

- Candidates with experience in Reservation are preferred
- At least 6 months experience in Reservation for hotel
- Always polite, courteous, and willing to assist guests and colleagues
- Capable of working under high pressure
- Able to communicate in English
- Follow the hotel’s and department’s regulations
- Professional, enthusiastic, responsible, honest, and cooperative
- Age: from 1998 to 2002 (Vietnamese)

- Insurance: Full participation in social and health insurance, along with other benefits as stipulated by law (applicable to long- term employees)
- Internal activities: Participation in company events such as quarterly birthday celebrations, summer trips, year- end parties, etc.
- Other benefits: Provided with meals, staff nap room and parking space;
- Additional compensation: 13th- month salary, annual salary review opportunities, ...
- Working environment: Offers great opportunities for learning and development; training provided in essential skills
- Salary: Fixed salary (negotiable) + responsibility allowance + service charge + tips + bonuses (according to hotel policy)

Cập nhật gần nhất lúc: 2025-06-29 23:30:03