Nhân viên đặt phòng/ Reservation Agent

Duties & Responsibilities:
- Check all Reservation before arrivals make sure all information for the computer is input correctly.
- Have general knowledge of hotel and its facilities.
- Understand the hotel’s policy on guarantee reservation and no- show
- Processes advance deposit on reservation
- Communicates reservation information to the front desk
- Prepare expected arrival lists for front office
- Knowing selling status, rate and benefits of all package plans
- Co- ordinate with Reception regularly, particular during tight situation
- Tracks future room availability on the basis of reservation
- Maintains a clean and neat appearance at all times
- Have full knowledge of different rate structures, contract agreements, corporate rates, size and location of rooms, VIP and discount policy.
- Familiar with room type and tariff as well as layout.
- Processes reservation from Sales office, other hotel department and travel agents
- Be aware of daily/weekly/monthly booking situation.
- Prepare letter of confirmation
- Work under the instruction of Reservation Supervisor
- Processes cancellation and modifications and promptly relay this information to the front desk.
- Pay special attention to all VIP & suite bookings.
- Do all filling & general clerical jobs.
- Processes reservation by mail, telephone, fax or central reservation system
- promotes good will by being courteous, friendly and helpful to guests, management and colleague
- Follow up with daily logbook matters, trace.
- Basis knowledge require to take hotel reservation
- Knowledge of operating the computer
- Information on future room situation
Other duties may be assigned by supervisor

Requirements:
- A team player person with an attitude to learn, service mindset, open and positive thinking
- Good command of spoken and written English with strong computer skills.
- Long- term career orientation with the hotel
- Experience in similar position can be an advantage (Candidates with background from Front Office... also be considered)
- Initiative, courteous, hard working and attentive to details.

- Work 8hours/day, 1.5 day off/week (by morning & afternoon shift, following hotel operation)
- Monthly salary and bonus 13th month salary at year end
- 2 months of probation with FULL salary and service charge
- Entitled service charge by the hotel AND monthly up- selling incentive
- Entitled annual summer outing trip, annual leave, annual health check and other benefits following hotel policy.
- Duty meal in working day and uniform provided by the hotel
- Hotel pays full for employees PIT, Social- Medical- Unemployment insurance AND Personal Accident Insurance 24/24

Cập nhật gần nhất lúc: 2024-07-16 09:20:03