Nhân viên Đặt phòng/ Reservation Officer

Provide customers with clear and updated information on room availability, pricing, promotions, and policies.
Resolve any customer complaints or issues related to reservations in a professional and courteous manner.
Monitor room inventory and coordinate with relevant departments (front office, housekeeping, etc.) to ensure availability.
Prepare daily, weekly, or monthly reports on reservations and occupancy rates as required by management.
Promote additional services such as upgrades, transportation, or dining to increase revenue (upselling).
Handle modifications, cancellations, and special requests promptly.
Accurately enter and manage reservations in the system.
Maintain updated and organized records of bookings and guest profiles.
Send booking confirmations, invoices, and other relevant documents to customers.

At least 6 months of experience in a similar role is preferred.
Ability to work independently and in a team.
Basic computer proficiency (MS Office).
Willing to work under pressure and during peak seasons.
Strong attention to detail and problem- solving skills.
Good command of English (both written and spoken). Additional languages are a plus.
Strong communication and interpersonal skills.
Familiar with reservation and property management systems.

Professional Development – Training opportunities and clear career advancement paths
Attractive Salary
Accommodation Support
Friendly Work Environment – Supportive team, open communication, and strong company culture
Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
Meals Provided

Cập nhật gần nhất lúc: 2025-07-10 10:50:03