Nhân Viên Đặt Phòng/Reservation Officer

Assist in all allocation of rooms.
Assist in the management of the guest history and profile system.
Monitor and update internet reservation system in coordinate with respected hosts.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Assist in determine room rates based on the selling tactics of the resort.
Track future room availabilities based on reservations.
Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
Strictly adhere to LQA standards and guest comments
daily reports for Reservation department, operational departments, Sales & Marketing.
Process new reservations answer reservations inbox emails, process reports and other reservation related duties as assigned.

Have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
At least 1 years’ experience in a similar setting. Hospitality diploma/degree from a hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
Fluent in English

• Highly competitive salary (Mức lương cạnh tranh)
• Supported meals and accommodation for hosts (priority is given for hosts who live outside Khanh Hoa province and for the requirement of work) (Hỗ trợ bữa ăn, chỗ ở (ưu tiên cho nhân viên ngoại tỉnh và cho công việc yêu cầu))
• Makeup allowance for female employees every quarter (Phụ cấp trang điểm cho nhân viên nữ hàng quý)
• Have an opportunity to work in InterContinental Hotels Group (IHG) – one of the Groups which famous in the world in Hotels, Resorts field. (Có cơ hội được làm việc trong tập đoàn IHG nổi tiếng thế giới trong lĩnh vực Khách sạn, Resort)
• Uniforms/ Laundry Services (Dịch vụ giặt ủi đồng phục)
• Friendly working environment, high chance of getting a promotion (Môi trường làm việc thân thiện, thăng tiến cao)
• Learning and Development Opportunities (Cơ hội đào tạo chuyên môn và ngoại ngữ)
• Gifts and paid leave on your birthday (Được tặng quà và nghỉ hưởng nguyên lương vào ngày sinh nhật)
• Get involved Bao Viet insurance as soon as start working at Resort and other insurance coverage under labor law (Được tham gia Bảo hiểm Bảo Việt ngay khi nhận việc và các BH khác theo luật lao động)
• Rewards and support from Trade Union (Thưởng và hỗ trợ từ Công đoàn)

Cập nhật gần nhất lúc: 2025-01-08 13:55:02